---
title: Business Voice Portal - Group Services - Auto Attendant
description: The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They also provide callers with your company greeting/announcement and dialing menu options.
---

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# Auto Attendants

The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They also provide callers with your company greeting/announcement and dialing menu options.

An auto attendant has two modes - one for business hours and one for after hours. Each mode allows you to set up options for keys 1 through 9, pound (#) and star (\*) to present callers with different choices from which to select.

### Modifying an Auto Attendant

Administrators can set up and modify auto attendants within the admin portal. To view and modify an auto attendant, follow these steps:

1. From the group dashboard, select **Auto Attendant** under **Group Services**.![ModifyingAutoAttendant-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-1.png?width=763&name=ModifyingAutoAttendant-1.png)
2. A list of the auto attendants assigned to this group/location are displayed. Select the auto attendant you would like to modify.![ModifyingAutoAttendant-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-2.png?width=763&name=ModifyingAutoAttendant-2.png)
3. This will bring you to the auto attendant menu where the left-hand navigation refers to the settings available to modify for this auto attendant.![ModifyingAutoAttendant-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-3.png?width=880&name=ModifyingAutoAttendant-3.png)
4. The **After Hours Menu** and **Business Hours Menu** is where you can modify the announcements and dialing menu options for both after hours and business hours.

- - **After Hours/Business Hours Audio**: 
          - Select the **Settings** icon to modify the announcement type.![ModifyingAutoAttendant-4](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-4.png?width=1025&name=ModifyingAutoAttendant-4.png)

- - - Then select either **Default** or **Personal**. If you select **Personal**, upload your custom audio.
          - Select **Save** to save your changes.![ModifyingAutoAttendant-5](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-5.png?width=1011&name=ModifyingAutoAttendant-5.png)
    - **After Hours Menu Keys**: 
          - You can modify existing menu key options or create a new menu key option. To edit an existing menu key, click to open the edit window. To create a new menu key, select the **Plus** icon.![ModifyingAutoAttendant-6](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-6.png?width=1024&name=ModifyingAutoAttendant-6.png)
          - Select the **Key** to assign and the **Action** from the drop-down menu. Options include: 
                  - **Transfer With Prompt** - Callers are sent to a pre-configured user extension or outside number. As soon as the caller chooses this option, a prompt will play a message before the transfer is placed. If transferring to an extension, it will include the user’s name as recorded in the voicemail box.
                  - **Transfer Without Prompt** - Callers are sent to a pre-configured user extension or outside number. This option will route the caller as soon as it is selected.
                  - **Transfer To Operator** - This will redirect callers to a configured operator, who will either receive calls when that option is selected or receive all calls that “time out” when a caller does not choose an option from the Auto Attendant.
                  - **Name Dialing** - This action permits callers to dial by recipient name, using the letters on the Keypad.
                  - **Extension Dialing** - This action lets callers dial by recipient extension, using the numbers on the Keypad.
                  - **Transfer To Mailbox** - If selected, this action will transfer to the mailbox.
                  - **Play Announcement** - If selected, this action will play the announcement file chosen.
                  - **Repeat Menu** - If selected, this action will repeat the announcement and menu options.
                  - **Exit** - This action allows callers to exit the menu system. This will terminate the call.![ModifyingAutoAttendant-7](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-7.png?width=986&name=ModifyingAutoAttendant-7.png)
                  - Enter an appropriate description and select **Save** to save your changes.

5. The **Profile** in the left-hand menu is where you can view the auto attendant profile details. Select the **Settings** icon to modify.  
![ModifyingAutoAttendant-8](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-8.png?width=1101&name=ModifyingAutoAttendant-8.png)

- - Here you can modify the following settings: 
          - Service Name
          - Calling Line ID (CLID) Last Name
          - Calling Line ID (CLID) First Name
          - Phone Number
          - Extension
          - Password
          - Public Identity
          - Department
          - Language (for the audio announcements)
          - Time Zone
          - Alias  
            ![ModifyingAutoAttendant-9](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-9.png?width=465&height=500&name=ModifyingAutoAttendant-9.png)

6. The **Settings** tab in the left-hand menu is where you can view the auto attendant settings details, including the schedule assignments. Select the **Settings** icon to modify.![ModifyingAutoAttendant-10](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-10.png?width=880&name=ModifyingAutoAttendant-10.png)

1.  

- - Here you can modify the following settings: 
          - **Transfer to Operator Timeout Seconds** - Set the number of seconds before the call is transferred to the operator. Default is 10 seconds.
          - **Extension Dialing** - Choose where the extensions are pulled from for the extension dialing menu -- Group, Department or Enterprise.
          - **Name Dialing** - Choose where the names are pulled from for the dial-by-name dialing menu -- Group, Department or Enterprise.
          - **Dialing Entries** - Choose how the name dialing entries are received.
          - **Business Schedule** - Choose the auto attendant schedule for business hours.
          - **Holiday Schedule** - Choose the auto attendant schedule for holidays, if applicable.  
            ![ModifyingAutoAttendant-11](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Auto%20Attendant/ModifyingAutoAttendant-11.png?width=465&name=ModifyingAutoAttendant-11.png)

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