Call Pickup

The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to a group in order to apply the call pickup feature for those users. In this guide, we’ll review how to create a new call pickup group and edit an existing call pickup group.

Create/Modify a Call Pickup Group

Administrators can set up and modify call pickup groups within the admin portal. To view and modify a call park group, follow these steps:

  1. From the group dashboard, select Call Pickup under Group Services.CallPickup-1
  2. To add a Call Pickup group, select the Plus icon.CallPickup-2
  3. To modify an existing group, click on the group name.
  4. Here you can modify the call pickup name and add/remove users to the call pickup group.
    CallPickup-3
  •  

Configure Call Park Settings

To modify the overall call park settings/attributes, follow these steps:

  1. Select the Settings icon.CallPark-Configure-1
  2. Modify the following settings, if applicable:
    • Alternate Recall User - If a parked call is not picked up in the set time (Recall Timer), the call will be forwarded to the selected Hunt Group. The call will then follow the hunt group routing and not be reverted.
    • Recall To - This is the destination of the user or group the call is directed to if the call is not picked up. Options include:
      • Parking User Only - If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed.
      • Parking User Then Alternate User - If a parked call is not picked up, it is reverted to the person that parked the call after the Recall Timer has lapsed based on the configured recall time. If the parking user does not pick up the reverted call in the set time (Alternate User Recall Timer), the call will be forwarded to the selected Alternate Recall User. The call will then follow the hunt group routing and not be reverted.
      • Alternate User Only - If a parked call is not picked up in the set time (Recall Timer), the call will be forwarded to the selected Alternate Recall User. The call will then follow the hunt group routing and not be reverted.
    • Destination Announcement
    • Recall Ring Pattern - Assign a unique ring pattern to distinguish call parks.
    • Recall Timer - Enter the amount of seconds that the call is parked before it’s recalled. This setting applies to both call park and call park groups.
    • Alternate User Recall Timer - Enter the amount of seconds that the call is parked with the alternate user assigned after the parked user has been alerted.

3. Select Save to save your changes.CallPark-Configure-2