--- title: Business Voice Portal - Group Services - Hunt Group description: A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the phone number assigned to the hunt group. As business needs change, the admin can adjust the hunt group settings. --- [![Hawaiian Telcom](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/HAWN_TELCOM_LOGO_two-color-RGB%20(1).png?width=350&height=124&name=HAWN_TELCOM_LOGO_two-color-RGB%20(1).png "Hawaiian Telcom")](https://hawaiiantel.com/) [Add a button link here](https://www.hubspot.com/) [Add a button link here](https://www.hubspot.com/) # Hunt Group A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the phone number assigned to the hunt group. As business needs change, the admin can adjust the hunt group settings. Scroll to: [Modifying a Hunt Group](https://businessvoiceportal.hawaiiantel.com/admin-group-services/hunt-group#modify) | [Agents](https://businessvoiceportal.hawaiiantel.com/admin-group-services/hunt-group#agents) | [Profile](https://businessvoiceportal.hawaiiantel.com/admin-group-services/hunt-group#profile) | [Settings](https://businessvoiceportal.hawaiiantel.com/admin-group-services/hunt-group#settings) ### Modifying a Hunt Group Administrators can set up and modify hunt groups within the admin portal. To view and modify a hunt group, follow these steps: 1. From the group dashboard, select **Hunt Group** under **Group Services**.![ModifyingHuntGroup-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/ModifyingHuntGroup-1.png?width=763&name=ModifyingHuntGroup-1.png) 2. A list of the hunt groups assigned to this group/location are displayed.![ModifyingHuntGroup-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/ModifyingHuntGroup-2.png?width=763&name=ModifyingHuntGroup-2.png) 3. Select the hunt group you would like to modify. This will bring you to the hunt group menu where the left-hand navigation refers to the settings available to modify. - - **Agents** - **Profile** - **Settings**![ModifyingHuntGroup-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/ModifyingHuntGroup-3.png?width=840&name=ModifyingHuntGroup-3.png) ### Agents The **Agents** tab displays the agents assigned to this hunt group. To edit the assigned agents, select the **Agents** icon in the upper, right-hand corner. ![Agents-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Agents/Agents-1.png?width=1139&name=Agents-1.png) - Here you can see the **Available** and **Selected** agents. To assign/unassign an agent, simply click the agent’s name/contact information and the agent will move to the other list. - Use the arrows next to each agent in the **Selected** column to adjust the order in which the agents will ring, depending on the routing assigned.![Agents-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Agents/Agents-2.png?width=492&name=Agents-2.png) - Select **Save** to save your changes. ### Profile The **Profile** in the left-hand menu is where you can view the hunt group profile details. Select the **Settings** icon to modify. ![Profile-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Profile/Profile-1.png?width=1439&name=Profile-1.png) Here you can modify the following settings: - Service Name - Calling Line ID (CLID) Last Name - Calling Line ID (CLID) First Name - Phone Number - Extension - Password - Public Identity - Department - Language (for the audio announcements) - Time Zone - Alias ![Profile-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Profile/Profile-2.png?width=622&height=690&name=Profile-2.png) ### Settings The **Settings** tab in the left-hand menu is where you can view the hunt group setting details, including the schedule assignments. Select the **Settings** icon to modify. ![Settings-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Settings/Settings-1.png?width=1440&name=Settings-1.png) 1. Here you can modify the following: - General Settings - No Answer Settings - Not Reachable Settings - Calling Line ID Settings ### Settings - General 1. Under the **General Settings**, you can enable/disable the following: - Allow Call Waiting on Agents - Allow Members to Control Busy - Enable Group Busy 2. Next, choose the **Group Policy**. This is how calls will ring into the agents assigned. Options include: - **Circular** - Choose this option to ring the phones one-at-a-time, always ringing the agents in the same order. - **Regular** - Select this option to ring phones one-at-a-time always starting with the agent configured at the top of the Selected list of assigned agents, followed by the agents listed beneath, in sequential order. - **Simultaneous** - Rings all assigned agents at once. - **Uniform** - Select this option to ring the agent in the group who as been idle the longest. - **Weighted** - Select this option to direct a certain percentage of calls to individual hunt group agents. **Note**: Users assigned a 0% weight will only receive calls if all other users are busy. ![SettingsGeneral](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Settings/SettingsGeneral.png?width=641&height=695&name=SettingsGeneral.png) ### Settings - No Answer 1. Check the box next to **Skip To No Answer** to enable this setting. Then select the number of rings. 2. Check the box next to **Forward After Timeout** to forward calls after a set number of them. Then enter the number of seconds and the Forward To number.![SettingsNoAnswer](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Settings/SettingsNoAnswer.png?width=604&name=SettingsNoAnswer.png) ### Settings - Not Reachable Check **Enable Call Forwarding Not Reachable** to forward calls to a specific number when no agents in the hunt group are able to answer. Then, enter the number to forward to in the **Forward To** field. ![SettingsNotReachable](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Settings/SettingsNotReachable.png?width=604&name=SettingsNotReachable.png) ### Settings - Calling Line ID Modify the Calling Line ID settings here. Options include using the default CLID configuration or customizing. ![SettingsCallingLineID](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Hunt%20Group/Settings/SettingsCallingLineID.png?width=598&name=SettingsCallingLineID.png) [See All Business Voice Portal User Guides](https://businessvoiceportal.hawaiiantel.com) [Follow us on Facebook](https://www.facebook.com/hawaiiantelcom) [Follow us on LinkedIn](https://www.linkedin.com/company/hawaiian-telcom/) [Follow us on Twitter](https://www.twitter.com/hawaiiantel) [Follow us on Instagram](https://www.instagram.com/hawaiiantelcom) **[Manage My Account](https://www.hawaiiantel.com/My-Account) | [Contact Us](https://www.hawaiiantel.com/business/Business/Customer-Support/Contact-Our-Team/Contact-Us)** © 2024 Hawaiian Telcom. 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