---
title: Business Voice Portal - Group Services - Music On Hold
description: An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin portal.
---

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# Music On Hold

An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for a group within the admin portal.

### Configuring Music On Hold

Administrators can set up and modify call pickup groups within the admin portal. To view and modify a call park group, follow these steps:

1. From the group dashboard, select **Music On Hold** under **Group Services**.![MusicOnHold-01](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-01.jpg?width=763&name=MusicOnHold-01.jpg)
2. Here is a list of the music-on-hold profiles that are set up and assigned to the group/location. To modify, click the name of the music-on-hold profile you would like to edit.
3. When brought to the next screen, edit fields on each tab - **Setting**, **General Audio**, **Internal Audio** - by selecting the **Settings** icon.![MusicOnHold-02](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-02.jpg?width=763&name=MusicOnHold-02.jpg)
4. To create a new music-on-hold profile, select the **Plus** icon.![MusicOnHold-03](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-03.jpg?width=880&name=MusicOnHold-03.jpg)
5. Select the **Department** to assign, if applicable.
6. Enable/disable to have the music-on-hold file play during any of the following situations by checking the appropriate checkbox:

- - **Enable During Call Hold**
    - **Enable During Call Park**
    - **Enable During Busy Camp On**  
      **![MusicOnHold-04](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-04.jpg?width=1199&name=MusicOnHold-04.jpg)**

7. Select **Save** to save your changes.

8. You are automatically brought to the next screen to modify additional settings, as needed. Here is where you can add custom audio, if desired.

![MusicOnHold-05](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-05.jpg?width=1186&name=MusicOnHold-05.jpg)

 

9. On the **General Audio** tab, select the **Settings** icon to modify.

10. Here you can choose the following:

- - **Audio Codec**
    - **Announcement Type** 
          - **System**
          - **Custom** - If this option is selected, upload a new audio file by selecting the **Plus** icon or choose from the announcement repository by selecting the **List** icon.
          - **External**

11. Select **Save** to save your changes.

![MusicOnHold-06](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-06.jpg?width=880&name=MusicOnHold-06.jpg)

12. On the **Internal Audio** tab, select the **Settings** icon to modify.  
13. Here you can choose the following:

- - **Audio Codec**
    - **Announcement Type** 
          - **System**
          - **Custom** - If this option is selected, upload a new audio file by selecting the **Plus** icon or choose from the announcement repository by selecting the **List** icon.
          - **External**

14. Select **Save** to save your changes.

![MusicOnHold-07](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Group%20Services/Music%20On%20Hold/MusicOnHold-07.jpg?width=1316&name=MusicOnHold-07.jpg)

 

 

 

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