---
title: Business Voice Portal - User Services -  Call Forwarding
description: Administrators can enable and modify call forwarding settings for a user within the admin portal. This is helpful when a user is out of the office unexpectedly or when troubleshooting for a user having issues with call forwarding settings.
---

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# Call Forwarding

Administrators can enable and modify call forwarding settings for a user within the admin portal. This is helpful when a user is out of the office unexpectedly or when troubleshooting for a user having issues with call forwarding settings.

The following call forwarding options are available:

Forward All Calls To Voicemail  
Call Forward Always  
Call Forwarding Busy  
Call Forwarding No Answer

### Modifying Call Forwarding

1. From the group dashboard, select the **Users** tab in the left-hand navigation. Here you will see a list of users assigned to this group/location.![CallForwarding-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Forwarding/CallForwarding-1.png?width=1584&name=CallForwarding-1.png)
2. Select the user you would like to modify the call forwarding settings for. The user’s settings appear, including the call forwarding options available under **Calling Features.**![CallForwarding-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Forwarding/CallForwarding-2.png?width=763&name=CallForwarding-2.png)
3. Choose the call forwarding option you would like to enable or modify for the user.

- - **Call Forward Always** - Choose this option to have all calls forwarded to a specific number. To enable, select the toggle. Then select the checkbox next to** Is Active**. To enable a Ring Splash, check the box next to **Is Ring Splash Active**. Then enter the number where you would like calls forwarded to. Select **Save** to save your changes.![CallForwarding-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Forwarding/CallForwarding-3.png?width=880&height=387&name=CallForwarding-3.png)

- - **Call Forwarding Busy** - Choose this option to forward calls when the line is busy. To enable, select the toggle. Check the box next to **Is Active**. Then enter the number where you would like calls forwarded to. Select **Save** to save your changes.![CallForwarding-4](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Forwarding/CallForwarding-4.png?width=1580&name=CallForwarding-4.png)

- - **Call Forwarding No Answer** - Choose this option to forward when the call exceeds a set number of rings. To enable, select the toggle. Check the box next to **Is Active**. Enter the number where you would like calls forwarded to. Enter the **Number Of Rings**. Once a call exceeds this number of rings, it will be forwarded to the phone number entered. Select **Save** to save your changes.![CallForwarding-5](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Forwarding/CallForwarding-5.png?width=1578&name=CallForwarding-5.png)

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