Call Recording

The Call Recording feature provides a hosted mechanism to record the calls placed and received for replay and archival. It is a hybrid feature, where the third-party, Dubber, stores and manages the recorded calls.

Feature Prerequisites

  • The Call Recording feature must be ordered by the service provider at each site where it is required and requires an agreement with Dubber.
  • Once ordered by your service provider, administrators can entitle the end users with the Call Recording feature.
  • The Call Recording user feature is managed on a per-user basis.

Call Recording Entitlement for Users

Administrators can enable end users with the Call Recording feature. To do so, follow these steps:

  1. From the group dashboard, select Users in the left-hand navigation. Here you will see a list of users assigned to this group/location.CallRecording-1
  2. Select the user you would like to modify.
  3. Then select User Service Settings from the left-hand navigation under Management.
  4. From here, select Call Recording.CallRecording-2
  5. Select the Settings icon in the upper, right-hand corner, and the Edit User Call Recording window appears.CallRecording-3
  6. Under Record Call, choose when you would like calls to be recorded:
    • Always
    • Never
    • On Demand
    • Always with Pause/Resume
    • On Demand with User Initiated Start
  7. Choose the Pause Resume Notification:
    • None
    • Beep
    • Play Announcement - When enabled, the following notifications will play: Paused - “Your call recording has been paused successfully.” Resumed - “Your call recording service has been resumed successfully.”
  8. Check the boxes next to these options to enable the following features:
    • Enable Call Recording Announcement - Note: Call recording is governed by both Federal and State laws. Consult with legal counsel for your State’s requirements on playing announcements.
    • Enable Record Call Repeat Warning Tone - If this option is selected, choose the number of seconds that the tone will repeat from the drop-down menu.
    • Enable Voice Mail Recording
  9. Select Save to save your changes and complete the Call Recording enablement for the user.