---
title: Business Voice Portal - User Services - Call Recording
description: The Call Recording feature provides a hosted mechanism to record the calls placed and received for replay and archival. It is a hybrid feature, where the third-party, Dubber, stores and manages the recorded calls.
---

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# Call Recording

The Call Recording feature provides a hosted mechanism to record the calls placed and received for replay and archival. It is a hybrid feature, where the third-party, Dubber, stores and manages the recorded calls.

### Feature Prerequisites

- The Call Recording feature must be ordered by the service provider at each site where it is required and requires an agreement with Dubber.
- Once ordered by your service provider, administrators can entitle the end users with the Call Recording feature.
- The Call Recording user feature is managed on a per-user basis.

### Call Recording Entitlement for Users

Administrators can enable end users with the Call Recording feature. To do so, follow these steps:

1. From the group dashboard, select **Users** in the left-hand navigation. Here you will see a list of users assigned to this group/location.![CallRecording-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Recording/CallRecording-1.png?width=763&name=CallRecording-1.png)
2. Select the user you would like to modify.
3. Then select **User Service Settings** from the left-hand navigation under **Management**.
4. From here, select **Call Recording**.![CallRecording-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Recording/CallRecording-2.png?width=763&name=CallRecording-2.png)
5. Select the **Settings** icon in the upper, right-hand corner, and the **Edit User Call Recording** window appears.![CallRecording-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Call%20Recording/CallRecording-3.png?width=880&name=CallRecording-3.png)
6. Under **Record Call**, choose when you would like calls to be recorded: 
     - **Always**
     - **Never**
     - **On Demand**
     - **Always with Pause/Resume**
     - **On Demand with User Initiated Start**
7. Choose the **Pause Resume Notification**: 
     - **None**
     - **Beep**
     - **Play Announcement** - When enabled, the following notifications will play: Paused - “Your call recording has been paused successfully.” Resumed - “Your call recording service has been resumed successfully.”
8. Check the boxes next to these options to enable the following features: 
     - **Enable Call Recording Announcement** - **Note**: Call recording is governed by both Federal and State laws. Consult with legal counsel for your State’s requirements on playing announcements.
     - **Enable Record Call Repeat Warning Tone** - If this option is selected, choose the number of seconds that the tone will repeat from the drop-down menu.
     - **Enable Voice Mail Recording**
9. Select **Save** to save your changes and complete the Call Recording enablement for the user.

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