---
title: Business Voice Portal - User Services - Reset a User's Password
description: Administrators can create and modify phone lists and directories within the admin portal. There are three types of phone lists/directories that administrators can view and/or manage within the admin portal.
---

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# Reset a User’s Password

As an administrator, you can reset a user’s software (web portal) password and/or their voice portal passcode within the user’s profile in the admin portal.

1. From the group dashboard, you can search and select a user under **Users**.![ResetUserPassword-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Reset%20a%20Users%20Password/ResetUserPassword-1.png?width=763&name=ResetUserPassword-1.png)
2. Select the user you would like to modify. The user’s settings appear.
3. Scroll down to the **Password **section of the user’s profile.
4. To reset the user’s **Software Password** for web portal access, select the **Lock **icon.  
   ![ResetUserPassword-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Reset%20a%20Users%20Password/ResetUserPassword-2.png?width=763&name=ResetUserPassword-2.png)
5. Enter the new password and confirm by re-entering the new password.
6. Select **Save**.![ResetUserPassword-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Reset%20a%20Users%20Password/ResetUserPassword-3.png?width=880&name=ResetUserPassword-3.png)
7. To reset a user’s **Portal Passcode** for the user’s voicemail portal, select the **Settings **icon.![ResetUserPassword-4](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Reset%20a%20Users%20Password/ResetUserPassword-4.png?width=880&name=ResetUserPassword-4.png)
8. Enter the new password and confirm by re-entering the new password.
9. Select **Save**.![ResetUserPassword-5](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/User%20Services/Reset%20a%20Users%20Password/ResetUserPassword-5.png?width=1546&name=ResetUserPassword-5.png)

[See All Business Voice Portal User Guides](https://businessvoiceportal.hawaiiantel.com)

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## Team Member Name

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