---
title: Business Voice Portal - User Services - Voice Messaging
description: Administrators can enable and configure a user’s voice messaging settings and greetings within the admin portal. The voice messaging settings and features allow users to retrieve voice messages by email or text. Voicemails are sent in a .wav format.
---

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# Voice Messaging

Administrators can enable and configure a user’s voice messaging settings and greetings within the admin portal. The voice messaging settings and features allow users to retrieve voice messages by email or text. Voicemails are sent in a .wav format.

### Configuring Voice Messaging

1. From the group dashboard, select the **Users** tab in the left-hand navigation. Here you will see a list of users assigned to this group/location.![VoiceMessaging-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-1.png?width=763&name=VoiceMessaging-1.png)
2. Select the user you would like to modify the voice messaging settings for.
3. Then select **Forward All Calls To Voicemail** to modify the voice messaging settings.![VoiceMessaging-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-2.png?width=763&name=VoiceMessaging-2.png)
4. The **Edit Voice Messaging** window appears.![VoiceMessaging-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-3.png?width=880&name=VoiceMessaging-3.png)
5. Here you can modify the following: 
     - **Enabled** - Check this box to enable voice messaging for the user.
     - **Enabled Phone Message Waiting Indicator** - Check this box to enable the message waiting indicator for the user.
     - **Send Voice Message Notification Email** - This option sends a voice message notification to email indicated. If selected, enter the email address to send the notification to in the **Email Notification To** field.![VoiceMessaging-4](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-4.png?width=1538&name=VoiceMessaging-4.png)
     - **Send Carbon Copy Voice Message** - This option will send a recording of all voicemails to the email address entered. If selected, enter the email address to send the messages to in the **Carbon Copy To** field.![VoiceMessaging-5](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-5.png?width=1527&name=VoiceMessaging-5.png)
     - **Transfer on Zero** - With this option, callers who press ‘0’ are transferred to a specific phone number. If selected, enter the phone number to forward the calls to in the **Transfer To** field. **Note**: If this option is selected, make sure the voicemail greeting informs the callers that pressing ‘0’ will transfer them.![VoiceMessaging-6](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-6.png?width=1543&name=VoiceMessaging-6.png)
     - **Always Redirect to Voicemail** - This option redirects all calls to voicemail.
     - **Redirect Busy to Voicemail** - This option redirects busy calls to voicemail.
     - **Redirect No Answer to Voicemail** - This option redirects calls not answered to voicemail.
6. Next, select how you would like the email and carbon copy voice messages to be delivered. Next to **Processing**, select one of the following options from the drop-down menu:

- - **Unified Voice and Email Messaging** - This option will send the messages to the users Unified Voice client as well as to the email designated below.
    - **Deliver to Email Address Only** - This option will only send to the email address designated below.

7. Select the email where you would like the user to receive these messages next to **Delivery Email**.  
![VoiceMessaging-7](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Voice%20Messaging/VoiceMessaging-7.png?width=1547&name=VoiceMessaging-7.png)

8. Select **Save** to save your changes.

 

 

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