---
title: Business Voice Portal - Reports - User Call Reports
description: The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following Call Record Types and Reports.
---

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# User Call Reports

The admin portal provides a variety of reports for group services as well as for individual users. The User Call Report offers a view of selectable users call details. The main dashboard offers the following Call Record Types and Reports.

 

**Call Record Types:**

- Today
- Yesterday
- Last 7 days
- Last 30 days

The following call types are available for each report above:

- Total Calls
- Placed Calls
- Received Calls
- Placed Answered Calls
- Placed Missed Calls
- Received Answered Calls
- Received Missed Calls

### Generate / View / Download User Call Reports

To generate, view, and/or export/download a user call report, follow these steps:

1. From the group dashboard, in the left-hand menu, select **User Summary Report** under Call Reports.![UserReports-1](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Reports/User%20Call%20Reports/UserReports-1.png?width=1561&name=UserReports-1.png)
2. A pop-up appears for you to select the users to run the report on. Once selected, click **Save**.![UserReports-2](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Reports/User%20Call%20Reports/UserReports-2.png?width=656&name=UserReports-2.png)
3. Each graph has a link to the raw detailed data by clicking on the title of the graph (i.e. **Today**, **Yesterday**, etc.)![UserReports-3](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Reports/User%20Call%20Reports/UserReports-3.png?width=1585&name=UserReports-3.png)
4. Select the header of each panel to see a side-by-side view of the selected users. The following is displayed:

- - Total calls
    - Placed calls
    - Received calls
    
  ![UserReports-4](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Reports/User%20Call%20Reports/UserReports-4.png?width=1577&name=UserReports-4.png)

5. Select the **Raw Data** tab to view the following details:

- - Last name
    - First name
    - Inbound calls
    - Inbound time
    - Outbound calls
    - Outbound time
    - Total calls
    - Total time  
      ![UserReports-5](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Reports/User%20Call%20Reports/UserReports-5.png?width=1582&name=UserReports-5.png)

6. To export/download the report, select the **Download** icon.

![UserReports-6](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/Admin/Reports/User%20Call%20Reports/UserReports-6.png?width=1574&name=UserReports-6.png)

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