---
title: Business Voice Portal - Call Waiting
description: Call Waiting is a feature that easily lets a person, busy on the phone, be notified that another call is incoming.
---

[![Hawaiian Telcom](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/HAWN_TELCOM_LOGO_two-color-RGB%20(1).png?width=350&height=124&name=HAWN_TELCOM_LOGO_two-color-RGB%20(1).png "Hawaiian Telcom")](https://hawaiiantel.com/)

[Add a button link here](https://www.hubspot.com/)

[Add a button link here](https://www.hubspot.com/)

# Call Waiting

Call Waiting is a feature that easily lets a person, busy on the phone, be notified that another call is incoming. In this way, the person has the opportunity to end the existing call and answer the incoming call instead.

1. From the user dashboard, locate and click on **User Service Settings**.![callforwardnotreachable-01](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/callforwardnotreachable-01.jpg?width=1668&name=callforwardnotreachable-01.jpg)
2. The Services page will appear.
3. Proceed to locate and click on **Call Waiting**. This will give you access to the Call Waiting configuration page.![callwaiting-03](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/callwaiting-03.jpg?width=880&name=callwaiting-03.jpg)

 To Configure Calling Line ID Blocking on Call Waiting:

1. Click on the **Settings** icon within the Call Waiting table to configure this feature.  
   ![configure-callwaiting-01](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/configure-callwaiting-01.jpg?width=880&name=configure-callwaiting-01.jpg)
2. Proceed to check the checkbox next to **Is Active** to enable this feature.
3. You can also disable the Calling Line ID Blocking by clicking the checkbox next to Disable Calling Line ID Blocking.
4. When complete, click the **Save** button to save your changes.![configure-callwaiting-04](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/configure-callwaiting-04.jpg?width=880&name=configure-callwaiting-04.jpg)

[See All Business Voice Portal User Guides](https://businessvoiceportal.hawaiiantel.com)

[Follow us on Facebook](https://www.facebook.com/hawaiiantelcom) [Follow us on LinkedIn](https://www.linkedin.com/company/hawaiian-telcom/) [Follow us on Twitter](https://www.twitter.com/hawaiiantel) [Follow us on Instagram](https://www.instagram.com/hawaiiantelcom)

**[Manage My Account](https://www.hawaiiantel.com/My-Account) | [Contact Us](https://www.hawaiiantel.com/business/Business/Customer-Support/Contact-Our-Team/Contact-Us)**

© 2024 Hawaiian Telcom. All Rights Reserved.

## Team Member Name

![team-member](https://cdn2.hubspot.net/hubfs/5377389/theme/images/stock-images/team-member-1.png)

Team member bio information.

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://5621296.fs1.hubspotusercontent-na1.net/hubfs/5621296/Business%20Voice%20Portal%20Videos/call_waiting_video_5yvTjnw3ehY_18_160_1276x718.mp4",
  "dateModified" : "2022-05-28T06:52:47.132Z",
  "description" : "",
  "duration" : "PT45S",
  "height" : 718,
  "name" : "call_waiting_video_5yvTjnw3ehY_18_160_1276x718",
  "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/56851997531?portalId=5621296&size=medium",
  "uploadDate" : "2021-10-06T08:54:44.638Z",
  "width" : 1276
}
```