---
title: Business Voice Portal - Selective Call Acceptance
description: Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule.
---

[![Hawaiian Telcom](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/HAWN_TELCOM_LOGO_two-color-RGB%20(1).png?width=350&height=124&name=HAWN_TELCOM_LOGO_two-color-RGB%20(1).png "Hawaiian Telcom")](https://hawaiiantel.com/)

[Add a button link here](https://www.hubspot.com/)

[Add a button link here](https://www.hubspot.com/)

# Selective Call Acceptance

Selective Call Acceptance allows you to receive only calls that meet your pre-defined criteria. The criteria for each Selective Acceptance entry can be a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule.

1. From the user dashboard, locate and click on **User Service Settings**.![callforwardnotreachable-01](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/callforwardnotreachable-01.jpg?width=1668&name=callforwardnotreachable-01.jpg)
2. The Services page will appear.
3. Proceed to locate and click on **Selective Call Acceptance**. This will give you access to the Selective Call Acceptance configuration page.![callacceptance-03](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/callacceptance-03.jpg?width=880&name=callacceptance-03.jpg)

To Configure Selective Call Acceptance:

1. Click on the **Settings** icon within the Select Calls Acceptance table.![configure-callacceptance-01](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/configure-callacceptance-01.jpg?width=880&name=configure-callacceptance-01.jpg)
2. Under the General Settings sections, click **Is Active** if you wish to enable these settings to the specific selective call. Or you can select to Reject the call, by clicking the **Reject Call** checkbox.
3. Proceed to enter a name for the criteria you want to impose.![configure-callacceptance-02](https://businessvoiceportal.hawaiiantel.com/hs-fs/hubfs/Business%20Voice%20Portal%20Images/configure-callacceptance-02.jpg?width=880&name=configure-callacceptance-02.jpg)
4. Next, select the **Time and Holiday Schedules**. Under Time Schedules, you have the following items to choose from. From the Drop-down menu: 
     1. Every Day All Day
     2. User-Created Schedules: these are schedules created by you within the User Schedules tab via the dashboard. To create a schedule, follow the steps within the [User Schedules](https://docs.google.com/document/d/1J-93xFGKElDR3DFKULbaAtGC1pE55RA8zPWOBXun7KY/edit?usp=sharing) guide.
     3. You also have the option to choose a Holiday Schedule from the Holiday Schedule drop-down menu.
5. Select where you want to receive calls from. You have the option to choose one of the following: 
     1. Any Private Numbers
     2. Any Unavailable Numbers
     3. Specific Numbers - If choosing this option, use the fields below to enter valid 10-digits numbers.
6. Finally, select your **Call To** number by clicking on the number you wish to choose.
7. When complete, click **Save**. Your criteria are set for this Anywhere Number.

[See All Business Voice Portal User Guides](https://businessvoiceportal.hawaiiantel.com)

[Follow us on Facebook](https://www.facebook.com/hawaiiantelcom) [Follow us on LinkedIn](https://www.linkedin.com/company/hawaiian-telcom/) [Follow us on Twitter](https://www.twitter.com/hawaiiantel) [Follow us on Instagram](https://www.instagram.com/hawaiiantelcom)

**[Manage My Account](https://www.hawaiiantel.com/My-Account) | [Contact Us](https://www.hawaiiantel.com/business/Business/Customer-Support/Contact-Our-Team/Contact-Us)**

© 2024 Hawaiian Telcom. All Rights Reserved.

## Team Member Name

![team-member](https://cdn2.hubspot.net/hubfs/5377389/theme/images/stock-images/team-member-1.png)

Team member bio information.

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://5621296.fs1.hubspotusercontent-na1.net/hubfs/5621296/Business%20Voice%20Portal%20Videos/selective_call_acceptance_video_6r28A23cF3v_18_160_1276x718.mp4",
  "dateModified" : "2022-05-28T06:52:53.449Z",
  "description" : "",
  "duration" : "PT1M48.136S",
  "height" : 718,
  "name" : "selective_call_acceptance_video_6r28A23cF3v_18_160_1276x718",
  "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/56857723304?portalId=5621296&size=medium",
  "uploadDate" : "2021-10-06T10:07:18.065Z",
  "width" : 1276
}
```